Payment & Refund Policy

Last updated: December 6, 2025

Payment Methods

We accept the following payment methods:

  • Credit Cards (Visa, Mastercard, American Express, Discover)
  • Debit Cards
  • Apple Pay & Google Pay
  • Bank Transfers (ACH)
  • Other payment methods as available through our payment processor

💡 Recommended: We suggest using Stripe for payment processing - industry-leading security, global coverage, and seamless integration.

All payments are processed securely through our third-party payment processor. We do not store your payment card details on our servers.

Subscription Plans

Free Plan

No payment required. Limited features and usage caps apply.

Basic Plan ($9.99/month)

Billed monthly. Includes ad-free experience and unlimited journal entries.

PRO Plan ($25/month)

Billed monthly. Includes all Basic features plus AI analysis, advanced backtesting, and priority support.

Master Trader Subscription ($50/month)

Required for certified Master Traders who wish to create and manage trading groups.

All prices are in USD unless otherwise stated. Prices are subject to change with prior notice.

Billing Cycle

Subscriptions are billed on a monthly recurring basis on the date you subscribe.

Your subscription will automatically renew each month unless you cancel before the next billing date.

You will receive an email notification before each billing cycle.

If payment fails, we will attempt to charge your payment method up to 3 times over the next 7 days. If payment continues to fail, your subscription will be downgraded to the Free plan.

Cancellation Policy

You may cancel your subscription at any time from your account settings or by contacting support.

When you cancel:

  • Your subscription will remain active until the end of your current billing period
  • You will continue to have access to paid features until the end of the billing period
  • No refund will be provided for the remaining time in your billing period
  • Your account will automatically downgrade to the Free plan at the end of the period
  • All your data and journal entries will be preserved

You can resubscribe at any time.

Refund Policy

We offer a 7-day money-back guarantee for new subscriptions.

If you are not satisfied with your subscription within the first 7 days of your initial purchase, you may request a full refund by contacting our support team.

Refund Eligibility:

  • Refunds are only available for first-time subscribers
  • Request must be made within 7 days of the initial subscription date
  • Refunds are not available for subscription renewals
  • Refunds are not available for Master Trader or Influencer subscriptions after services have been rendered

Refund Process:

To request a refund, contact us at support@metajournal.com with your account details and reason for the refund request.

Approved refunds will be processed within 5-10 business days to your original payment method.

Important: No refunds after 7 days

After the 7-day period, all subscription payments are final and non-refundable. Please cancel before your next billing date if you do not wish to continue.

Special Circumstances

In exceptional cases, we may consider refund requests outside of our standard policy:

  • Technical issues that prevented you from using the service (if not resolved by our support team)
  • Duplicate charges or billing errors
  • Unauthorized charges (subject to verification)

These requests will be evaluated on a case-by-case basis. Contact support@metajournal.com with full details.

Lifetime Access

Lifetime access grants may be provided at the discretion of MetaJournal for:

  • Early supporters and beta testers
  • Content creators and brand ambassadors
  • Special promotional campaigns

Lifetime access is non-transferable and subject to our Terms of Service. We reserve the right to revoke lifetime access for violations of our policies.

Disputes and Chargebacks

If you have any billing concerns, please contact us before initiating a chargeback with your bank or credit card company.

Chargebacks may result in immediate suspension or termination of your account and loss of access to the platform.

We are committed to resolving any billing issues fairly and promptly through direct communication.

Changes to This Policy

We may update this Payment & Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

Continued use of MetaJournal after changes constitutes acceptance of the updated policy.

For significant changes, we will notify you via email or through a notice on our platform.

Questions?

If you have any questions about our Payment & Refund Policy, please contact us:

Email: info@metajournal.app

Or visit our Contact Page

base44
Edit with Base44